Seema Bangera heads cyber security operations at Intelenet Global Services.
Key Security Initiative
The main focus for Intelenet Global Services was GDPR-compliance for privacy and cyber security controls augmentation. Understanding implications of GDPR regulation to their business, its impact and remit, they undertook gap assessments for impacted businesses, and introduced the elements necessary for GDPR compliance.
They established a privacy org structure, and implemented an internal controls framework. This included personal data lifecycle management for people, process and technology, communication and governance, management reporting and sponsorship, client communication, and employee awareness leading to final compliance all met before GDPR was rolled out on 25th of May 2018. Upgradation for voice platforms to make them GDPR-compliant, consolidation of voice platforms and change in voice architecture for standardization and better manageability were also accomplished.