Subhash Kumar Mishra is Head - IT Infra (Enterprise Backbone, Cloud, Security, IT Operations ) at Tata SIA Airlines (Air Vistara). He is a technology enabler with over 13 years of experience in IT infrastructure support and service delivery management. He is well-versed with IT security, budgeting, IT alignment, procurement, vendor management, business continuity, and disaster recovery. He has built true hybrid enterprise architecture using multiple clouds.
Key Security Initiative
To protect customer data, Air Vistara implemented security measures to provide robust controls around physical and logical access. This includes physical measures that protect premises, as well as logical controls that restrict access based on business needs. Vistara has a training program for internal employees and partners and one of the focus points of program is handling customer data. Strong detection measures— both automated and manual, have been put in place to increase the chances of stopping or mitigating fraud. In addition to this, the airline introduced ITIL Framework with 100 percent enablement of automation via ITSM.